Today or plan is out of date
Check your internet connection, return to the screen, and tap Refresh. Plan changes may take a moment to appear across Today and Plan.
Support
Clear answers. Direct support.
Start with the quick checks below. If you still need help, email us with the screen you were on, what happened, and what you expected instead.
COMMON ISSUES
Start with these quick checks.
Apple Health activity is missing
Open Profile → Connected apps → Apple Health. Confirm that the connection is active, then refresh. STED still works without Apple Health.
You cannot access your account
Use the password reset option on the login screen and enter the email address linked to your account. If the reset email doesn’t arrive, check your spam or junk folder.
You want to change your plan
Open Plan and tap Change plan. You can switch back to the foundation plan or create a target plan for a supported race distance.
Your training paces need updating
Open Performance and tap Update estimate. Enter a recent benchmark that reflects your current fitness—not an all-time result that no longer represents you.
You want to reset your setup or delete your account
Profile has separate options to reset your training setup or permanently delete your account and associated data. You can complete either action directly in STED.
Still need help?
Email STED support.
Tell us what happened, what you expected, and which screen you were on. Include your iPhone model and iOS version. Never email your password or complete health records.
About STED
Important product answers.
Can I use STED without Apple Health?
Yes. Apple Health is optional and can be connected or disconnected from Profile.
Do I need a subscription?
No. During the launch period, all plans are included and no subscription is required. Plan access may change in the future.
Does STED provide medical advice?
No. STED provides general running and fitness guidance, not medical advice. Stop exercising and seek advice from a qualified healthcare professional if you experience pain, dizziness, chest discomfort, unusual shortness of breath, or another concerning symptom.
How do I report a privacy concern?
Email support@sted.run with “Privacy” in the subject. Read the privacy policy for more detail.